My love for technology is fueled in large part by Tom Merritt and his daily efforts to relay industry news , usually aided by like-minded individuals who share his accessible analysis and gentle persona.
I can’t remember when I found him but I’m fairly sure it was related to finding CNET and his then podcast Buzz Out Loud. Tom always reminded me of an intellectual friend who never boasted about his intelligence but helped you along the way to better understand the world.
I’ve followed Tom through his bounce from CNET, to TWiT and more recently when he ventured out on his own. I’m a fairly dedicated listener to the new show, Daily Tech News Show.
Last week, Tom broadcast from Dragoncon and the audio was terrible. At first I thought that something might be wrong with my phone but when I moved into a quieter room, the problem was certainly with the podcast. For the very first time, I thought, I’m not listening to this and then deleted the episode.
I didn’t think much of it. Tom had built up so much credit with me that the bad audio didn’t bother me. If anything, I felt guilty not listening to him.
The next day, Tom posted an episode apologizing for the poor sound. This action was something so unexpected yet so valuable just made me think so much better about Tom. He cared enough to apologize for a poor product and make up for it.
It’s not often that someone takes the care to keep the audience happy and make up for something that was their fault. Life would be so much better if so many people acted this way.